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TOPIC: Not receiving purchase confirmation emails

Not receiving purchase confirmation emails 8 years 7 months ago #2777

Do you have any advice - some customers are not getting their purchase confirmation email with download link and it is not going into junk folder either.
I switched Joomla config to use SMTP email to see if that helped but i still have issues.

Thanks in advance
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Not receiving purchase confirmation emails 8 years 7 months ago #2779

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Hi there,

Make sure that the attach files feature is off as some email providers reject large emails.

Also, please use SMTP (Gmail) for delivering the emails from your site. That would ensure inbox delivery.

Cheers
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